Support

Last updated: May 6, 2026

Need help with Tea? You're in the right place. Reach out anytime and our team will get back to you within 48 hours.

Contact

Email: support@getsnippet.co
Response time: within 48 hours, Monday–Friday

Common questions

I can't log in

Tap Forgot password on the login screen to reset your password. If you signed in with Apple or Google, use the same provider on the login screen.

My account isn't verified

Check your email inbox (and spam folder) for the verification link. If you don't see it within 10 minutes, request a new one from inside the app or email us.

How do I delete my account?

Open the app, go to Settings → Delete Account. This permanently removes your profile, posts, and personal data. Some anonymized records may be retained for legal compliance.

How do I change my alias?

Tap your profile icon, then Edit Profile. You can update your alias and avatar at any time.

Reporting content

Tea is built on respect. If you see content that breaks our community guidelines:

Tap the ••• menu on any post or comment
Select Report and choose a reason
Our moderation team reviews every report within 24 hours

Serious violations result in immediate account suspension. Repeat offenders are banned permanently.

Blocking users

To block someone from interacting with you:

Tap the user's alias to open their profile
Tap the ••• menu and select Block

Blocked users cannot view your posts, vote on your verdicts, or comment on your stories. You can manage blocked users in Settings → Blocked Users.

Community guidelines

We do not allow:

Harassment, hate speech, or threats
Doxxing or sharing personal information
Sexually explicit or graphic content
Spam, scams, or impersonation
Illegal activity or content involving minors

Read the full guidelines at tea.app/safety.

Still need help?

Email us at support@getsnippet.co with a description of your issue, your alias, and screenshots if possible.